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Poppy Perks FAQsUpdated 2 months ago

Poppy Perks Points Redemption Changes

Please note that the Poppy Perks points program has been updated. As of November 29, 2024, all Poppy Perks points will removed. All information regarding the program changes can be found here.


How do I redeem my Poppy Perks?

Poppy Perks points can be redeemed at the time of checkout. If you have a credit eligible for redemption, it will automatically appear on the checkout page. Click redeem to add the credit to the order.

Poppy Perks points will be redeemable until November 29, 2024. All points after this date will no longer be applicable.



I previously redeemed Poppy Perks points and have redemption codes

Your redemption codes are still valid and can be used on eligible purchases until November 29, 2024.

Redemption codes cannot be reversed or combined with other discount codes or unredeemed Poppy Perks points.

All redemption codes will expire on November 29, 2024.


Can I reverse my point redemption?

No, once points have been redeemed they can no longer be refunded.


Do redeemed points expire?

Yes, Poppy Perks coupon codes generated by redeemed points will expire on November 29, 2024. 


Why can’t I use my Poppy Perks on my purchase?

Poppy Perks redemptions are only applicable on orders of $200 CAD or more. They cannot be combined with other promotional offers or discounts. The Backpack, The Slim Backpack, The Co-Worker Tote, The Colleague Tote, and The Beyond Diaper Bag are also excluded from Poppy Perks redemptions. 


How do birthday discounts work?

Poppy Perks members will receive a discount code to the email address associated with their Poppy Perks account on the date of birth stated in their Poppy Perks account. The discount code value is determined by members' Poppy Perks tier status. Iconers will receive $30 CAD off, Sole Mates will receive $20 CAD off, and Core Crew members will receive $10 CAD off.

If you sign up for a Poppy Perks account and your birthday is within the next 30 days, your birthday reward will be sent 30 days after the date of entry.

Birthday discounts cannot be combined with other promotional offers or discounts, including Poppy Perks points.


Why did I not receive points for my purchase?

Any purchases made with discounts, including Poppy Perks points redemptions, will only be rewarded points for the purchase amount after the discount is applied. Any purchases made with a gift card will not be awarded Poppy Perks points.

Starting May 31, 2024, Poppy Perks points will no longer be rewarded for any purchases. 

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