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Poppy Perks RewardsUpdated 19 days ago

What are Seasonal Surprises?

It's a surprise! Poppy Perks Seasonal Surprises could include exclusive sales, special product offers or limited gifts with purchase. You will have to sign-up to see what these surprises are!

Seasonal surprises cannot be applied to purchases retroactively.

How does Free Shipping apply to my purchase?

Core Crew members get free shipping with a spend of over $200.00. Poppy Perks Sole Mates and Iconers tier members will receive free shipping on all online and in-store purchases. Customers must be logged into their valid Poppy Perks account to receive their free shipping option at checkout. Not valid for cash or cash equivalent. No adjustments on previous purchases. Offer is non-transferable. Offer subject to change, alteration, or termination by Poppy Barley in its sole discretion at any time.

What are One-of-a-Kind Experiences?

One-of-a-kind Experiences are the kind of experiences you will cherish and want to be apart of. These experiences could include exclusive events, design sessions, product feedback, surprise and delights, etc. As a Poppy Perks member, you will receive first access to these experiences.

Do my Poppy Perks points expire?

Poppy Perks points expire after 1 year of inactivity. Activity is considered as the following:

  • Making a purchase
  • Receiving a perk/reward - This includes all perks except for earning points via the Birthday campaign. For example, if a customer is inactive and only received points as part of the Birthday campaign, they will be considered inactive.
  • Referral completion
  • Referral share
  • Redeeming points

How do I earn Poppy Perks points?

All the different ways to earn points are outlined here. You can earn points by making a purchase at poppybarley.com, Poppy Barley retail store locations in Edmonton and Calgary, and Poppy Barley pop-up shops. Points can also be earned by following us on social media as well as a variety of other ways. You can also earn points by referring your friends to Poppy Barley!

Purchases made on HBC (thebay.com) marketplace do not count towards point balance. Poppy Barley will not reward points on purchases made on third-party marketplaces.

When can I start redeeming points?

You can start redeeming points after you have accumulated 200 Poppy Perks points on any order over $200.00

200 points = $10 off

500 points = $25 off

1000 points = $50 off

1500 points = $75 off

2000 points = $100 off

Once points have been redeemed, they cannot be refunded back into your account. Redemption codes do not expire.

Where can I earn Poppy Perks points?

Poppy Perks points can be earned at poppybarley.com, Poppy Barley retail stores and all Poppy Barley brand pop-up shops.

Poppy Perks points cannot be earned on purchases made at HBC (thebay.com) marketplace. Poppy Barley will not reward points on purchases made on third-party marketplaces.

How can I see how many points I have?

You can view your Poppy Perks points balance in your account. Your account page is your destination for everything Poppy Perks related including to view year-to-day activity, current spend balance, current points balance and tier level benefits.

What happens to my points if I return a product?

If you return part or all of your order, the points from purchasing those products will be deducted from your total. It may also affect your VIP tier status.

If a product is returned after redeeming points, those points will not be refunded back into your account.

How do I use my points?

Poppy Perks points can be redeemed on orders over $200.00 before tax. Points cannot be combined with other promotional offers.

In-person, simply let us know when checking out that you would like to redeem points. We'll take care of the rest.

Online, if you have a credit eligible for redemption, it will automatically appear on the checkout page. Click redeem to add the credit to the order.

If you are using Shop Pay, Apple Pay or Google Pay, go to your Poppy Perks account and create a coupon for the point value you would like to redeem. A code will be generated. Copy and paste this code into the discount field at checkout and the credit will be redeemed.

Once points have been redeemed, they cannot be refunded back into your account.

Point redemptions cannot be used on purchases made on the HBC (thebay.com) marketplace or other third-party marketplaces.

What happens if I use a discount greater than the amount of my order?

If your order is less than the discount amount, the additional points will be forfeited.

When do I start accruing points?

You can start accruing points as soon as you complete your account setup! For Poppy Perks members who were enrolled in the program prior to February 18, 2021, points will begin accruing on and after February 18, 2021. Note: If you had a successful referral completed prior to February 18, 2021, those points have been adjusted to the new amount and are already in your account!

Why can't I see my points?

If you use an ad blocker on your browser, you will not be able to view your points. If you have any other issues, please contact our Concierge team at [email protected].

How do I leave a product review?

Within 35-days of receiving your product, you will receive an email prompting you to leave a review. Simply click on the link, leave a review and you will be awarded your 50 points!

The review points reward will only be awarded for products purchased in the last 365 Days.

*Not applicable retroactively

Can I reverse my point redemption?

No, once points have been redeemed they can no longer be refunded.

Do redeemed points expire?

No, coupon codes generated by redeemed points do not expire.

How many times can I earn points by tagging Poppy Barley on social media?

You can earn 100 points, once per month, for tagging @poppybarley on Instagram or TikTok. You can start earning points again 30 days after tagging. Private Instagram accounts cannot earn points for mentions.

How do the birthday points work?

On your birthday, 200 points will be added to your Poppy Perks account. You will have 7 days to use the points before they are removed from your account.

If you sign up for a Poppy Perks account and your birthday is within the next 30 days, your birthday reward will be applied 30 days after the date of entry.


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