All Poppy Barley product is backed by our commitment to quality and craftsmanship.
- Returns for regularly priced items are accepted within 30 days following the date of receipt (in-store and online purchases) or shipping date (made-to-order purchases). The shipping date is on your Shipping Notification email.
- Sale items can be returned for store credit within 14 days.
There are two easy ways to return an item, regardless of whether it was purchased online, in-store or at a pop-up. Refunds will be made in the original form of payment.
Please note: Online orders made using Paybright (a layaway payments provider) must be returned by Mail.
Return In Store:
- Return the item to store.
- Present the original invoice, or have ID ready for us to look you up.
- Have the card that was used for the original purchase in hand.
Return by Mail:
- Complete this form to email our Concierge Team. We will then email you a complimentary return shipping label.
- Ship your shoes back to us.
- Once received, we will process your refund! You will be notified via email.
Conditions for Returns
To qualify for a return the item must not be worn or damaged. All original tags must be attached and, if applicable, the stickers to protect the soles need to be on. Returned footwear must have unworn soles—if you are not sure you will keep your footwear please only wear the shoes on clean, carpeted floors.
Monogrammed products, Final Sale Items, and Gift Cards cannot be returned.
All returned items that were purchased using a gift card will be refunded as merchandise credited back onto a gift card. If your order had a promotional gift with purchase, you must return all items to receive a full refund. Kept items will be charged at full market value.
Sale items can be returned for store credit within 14 days. Sorry, no refunds to the original form of payment for sale or discounted items.
To receive a full refund on any Gift with Purchase order, the item(s) and the gift must be returned in the original condition. If worn or damaged, you will be charged the full retail amount in accordance with the Gift with Purchase promotion terms.
After 30 days we no longer accept returns.