We are unable to exchange items unless the items are defective or damaged. If you would like a different size or product, please initiate a Return. You will receive a prepaid return label from us to ship back your unwanted product. Once your return is processed, you will receive an email confirmation that the refund has been processed. You can then place an order for the desired item. Alternatively, please place a new order and return the product that you no longer need.
For our made-to-order product, we can do Remakes where the product will be remade for you to the revised size or measurements.
We are committed to quality. If your item has a quality issue, please visit us in-store with the item or email firstname.lastname@example.org with your order number, image and description of the item, or visit us in-store within 30 days of the quality issue arising.