Program Overview
What is Poppy Perks?
Poppy Perks is a loyalty program that rewards customers with exclusive offers and experiences. Joining is free and you'll unlock new perks through your purchases at Poppy Barley.
How do I join Poppy Perks?
To join Poppy Perks, create an account shop.poppybarley.com/pages/account and you will instantly be enrolled. If you have already created a Poppy Barley account, you will automatically be entered into the Poppy Perks program.
To join Poppy Perks in-store, a Poppy Barley staff member will be happy to assist you with the sign-up process in-store!
What if I already have a Poppy Barley account?
If you have already created a Poppy Barley account at poppybarley.com, you will automatically be enrolled to the Poppy Perks loyalty program. If you have purchased at Poppy Barley but have not created an account, you will need to create an account at https://poppybarley.com/getperks , to officially be enrolled. Past purchases will only be recognized within your Poppy Perks account providing the same email was used on past purchases.
If I subscribe to your emails, does that mean I am a part of your Poppy Perks?
No, subscribing to our "Insider" email list does not mean you are signed up to Poppy Perks. You must create an account in order to join Poppy Perks.
By joining Poppy Perks, and agreeing to Poppy Barley's email subscription, you will be both a Poppy Perks loyalty member and Insider subscriber. You are able to unsubscribe at any time
How can I cancel my Poppy Perks account?
Poppy Perks Tiers
Tier Breakdown Overview
There are three tiers of membership in the Program: Insider, Core Crew and Iconer. All members are automatically Insiders upon enrolment. Achieving Core Crew or Iconer status requires a minimum spend per rolling calendar year, as per below.
Core Crew
Qualifying Spend: $0-$749
Sole Mates
Qualifying Spend: $750-$1999
Iconers
Qualifying Spend: $2000+
How do I qualify for a tier? How do I maintain my tier status?
Under the Poppy Perks Program, for every U.S. or Canadian dollar spent (as applicable based on country of purchase and before taxes) on Poppy Barley products purchased at poppybarley.com or at Poppy Barley retail locations or pop-ups can be credited towards your annual spend. For every $1 you spend, you earn $1 towards your tier status. You must provide your Poppy Perks registered e-mail address to have the purchases credited to your Poppy Perks spend.
Your tier status will be calculate on a rolling year basis from the time of sign-up. This means any purchases from the 12 months prior to the time of creating an account will determine your tier status at time of enrolment. Past purchases will only be recognized within your Poppy Perks account providing the same email was used on past purchases.
As of January 1, 2020, anyone with an existing, registered Poppy Barley account is automatically enrolled in Poppy Perks program. Your tier status will be determine by spend from January 1, 2019 to December 31, 2019. To maintain your tier status, you must spend the minimum tier level spend from January 1, 2020 to December 31, 2020.
How do I know what tier I am in? How do I reach the next tier?
You can view your current tier level and Poppy Perks tier benefits, in your account. To view your current spend level, simply log in to your online account. Your account page is your destination for everything Poppy Perks related including to view year-to-day activity, current spend balance and tier level benefits.
Does my tier level ever expire?
Your Poppy Perks status is good for the calendar year in which the Poppy Perks member qualifies and the following full calendar year; after that, annual re-qualification is required. Poppy Barley may, in its sole discretion, alter, limit, or modify the Poppy Perks tier rules, regulations, benefits, eligibility for membership, or any other feature of the Poppy Perks tier or may terminate the Poppy Perks tier at any time in its sole discretion, without prior notice.
I surpassed my tier purchase threshold but I have not received my new status. Why is that?
Tier status will be updated and processed 30 days past your purchase tier purchase. This is to ensure all qualifying purchases pass our 30 day return policy. Any cancelled orders or returned product will not count towards your Poppy Perks tier status.
Iconer tier members have 60 days to receive a full refund on returned full priced, unworn product.
What purchases count towards my Poppy Barley tier status?
Every dollar spent within the past twelve months on Poppy Barley product will count towards your Poppy Perks tier status. Cancelled orders, returned products, shipping, gift cards and taxes do not count towards your Poppy Perks tier status.
I have made more purchases than are showing in my account, what is going on?
This may be because you have used multiple email addresses at poppybarley.com in the past. We are only able to track purchases from the email you provided at the time of Poppy Barley account creation or joining Poppy Perks.
We are unable to add previous purchases to your Poppy Perks account if those purchases were made using a different email address than the email address associated with your Poppy Perks account.
Poppy Perks Rewards
What are Seasonal Surprises?
It's a surprise! Poppy Perks Seasonal Surprises could include exclusive sales, special product offers or limited gifts with purchase. You will have to sign-up to see what these surprises are!
How does Free Shipping apply to my purchase?
Poppy Perks Insider tier member will receive free standard shipping on all online and in-store purchases over $75. Poppy Perks Core Crew and Iconers tier members will receive free shipping on all online and in-store purchases. Offer is not valid on international shipping. Customers must be logged into their valid Poppy Perks account to receive their free shipping option at checkout. Not valid for cash or cash equivalent. No adjustments on previous purchases. Offer is non-transferable. Offer subject to change, alteration, or termination by Poppy Barley in its sole discretion at any time.
What are One-of-a-Kind Experiences?
One-of-a-kind Experiences are the kind of experiences you will cherish and want to be apart of. These experiences could include exclusive events, design sessions, product feedback, surprise and delights, etc. As .a Poppy Perks member, you will receive first access to these experiences.
Iconer Rewards
How do I receive my Iconer Welcome Gift?
30 days after you qualify for the Iconer tier status, you will receive a welcome email graduating you into your new tier level. Within the next 30 days, you will receive instructions on receiving your welcome gift.
Current and former Poppy Barley employees are not eligible for the Iconer welcome gift.
What is Personal Concierge?
As one of our most valued customers, we want to ensure every experience is an incredible one at Poppy Barley. When you reach Iconer tier status, we will send you a direct concierge contact that you can email with your Poppy Barley inquiry.
How does the Extended Return Policy work?
Iconer tier members have 60 days to receive a full refund on returned full priced, unworn product.
Sale items are NOT eligible for an extended return policy. Sale items can only be returned for store credit within 14 days of purchase.