Payments, Promotions & Discounts

Online, we accept all major credit cards —Visa, MasterCard, American Express—and Poppy Barley Gift Cards.

In-store we also accept debit cards.

Finally, with a credit card, you can pay in quarterly installments using Paybright.

You can shop our website in CAD or USD! Our website will default to the currency of your location but in the top right corner you can toggle between the currencies.

Yes—very. Poppy Barley takes payment security seriously. All credit card sales are processed through a fully secured and reputable payment processor on our Shopify system. We use 256 bit encryption on all pages. Poppy Barley does not receive or keep on record your credit card information.

Yes! We offer e-Gift cards and Gift Card Packages. Our gift cards are just like cash – They have no transaction fees and never expire. They can be redeemed at any of our stores or online. You can purchase them here.

All gift cards are redeemable for purchases made in-store or online at PoppyBarley.com. All gift cards are non-refundable and cannot be transferred, exchanged or resold. All gift cards cannot be redeemed for cash. The cards have no expiration date or fees. Sales tax will be applied to purchases made with a gift card and the total of the transaction will be deducted from the gift card balance.

Poppy Barley Gift Cards are only available in Canadian Dollars.

Gift cards are purchased and redeemed using your local currency. Gift cards will be purchased and redeemed using the exchange rate at the time of purchase and redemption. 

Enter the unique gift card code on the back of your card (or in your email if you received an e-Gift Card) at checkout.

Gift cards cannot be returned.

Gift Cards should be treated like cash. For security reasons, we are not able to look up your Gift Card number. If it is lost, we will be unable to retrieve this information for you.

Paybright is a third party payments solution we have partnered with in order to provide online customers with a flexible payment option. When customers choose to pay using Paybright they pay in 4 equal bi-weekly instalments with no interest. Click Here for more information.

• Add items to your cart as usual, and select PayBright as your payment method at Checkout.
• Complete PayBright’s easy online application and pay for your first instalment using your credit card.
• Confirm your details with PayBright and return to Poppy Barley to complete your order. We’ll process and ship your order as usual.
• Pay in 4 bi-weekly payments to PayBright while you enjoy your new item!

PayBright will help you set up convenient, pre-authorized payments every two weeks via your Visa or Mastercard.

No, your approval is based on the ability to process the first payment on your credit card.

While PayBright makes financing easy, PayBright financing is not available for orders under $100 or over $1100.

PayBright payment plans are available to Canadian residents above the age of majority, which is 18 or 19, depending on your province.

PayBright financing is applied to your entire order.

Yes, all PayBright payment plans can be prepaid at any time without penalty by calling PayBright’s customer service team.

You can contact them by calling or emailing their customer service team.

This is likely because there was no room to clear the first payment on the credit card provided.

Purchases made using PayBright financing are subject to Poppy Barley’s standard return policy. Any returns will be processed by Poppy Barley, and your PayBright loan balance will be reduced or cancelled accordingly. Any payments that have been made will be refunded to you by PayBright.

*All transactions are subject to approval by PayBright. Estimated monthly payment amount excludes taxes and shipping.

Two discount codes cannot be used together for a single purchase. However, a discount code and a gift card may be used together.

Items marked final sale may not be returned or exchanged. 

If you have purchased Sale items within two weeks prior to the promotion, you can receive the difference in Poppy Barley credit by emailing  concierge@ poppybarley.com . Requests must be submitted within 7 days of the sale start date. 

We cannot offer promotional discounts outside of the promotional period.

The try-on period starts when your package is delivered.

The try-on period lasts for 5 days.

If you keep any of the items you try-at-home, the $30 deposit goes towards your purchase. If you return all items, you will be refunded the $30 deposit.

Once you decide to return an item, you have 2 days (48 hours) to drop the package off at the post office.

No! That’s on us.

At the moment, no, but we are looking to offer this in the future.

In some cases, BlackCart (the provider of our try-at-home service) will perform a pre-authorization charge as part of their fraud check algorithm. If this happens, don’t be alarmed! Although the transaction is immediately cancelled, this can take a few days to show on your bank statement.

You can try 3 eligible items at a time.

Of course. We only limit the number of items, not the number of sizes you want to try.

Currently this is only available for Canadian customers. We are looking to expand the program internationally soon.

When your order was delivered, you should have received an email with the subject "How to keep or return items in your Poppy Barley order". Simply follow the "Process Returns" link to indicate which items you would like to return or keep. A prepaid shipping label will be generated to stick on the outside of the return package. Then drop off the return package at your local Post Office. It's that easy!

Yes. The products available to try-at-home will vary based on inventory levels. You can view all products eligible to try-at-home here.

No.

You cannot pick up your order from a store or Pop-up, however we can accept returns at our retail stores.