Effective Friday, August 29, 2025, Poppy Barley will temporarily pause shipping to the United States. At Poppy Barley, our priority is delivering a seamless experience every time you shop with us. Recent changes to U.S. import rules—specifically the

<div class="redCallout"><p><strong>Effective Friday, August 29, 2025, Poppy Barley will temporarily pause shipping to the United States.</strong></p><p>At Poppy Barley, our priority is delivering a seamless experience every time you shop with us. Recent changes to U.S. import rules&#x2014;specifically the &#x201C;de minimis&#x201D; exemption, which previously allowed goods under $800 to enter duty-free&#x2014;have created new uncertainty around tariffs, duties, and delivery timelines.</p><p>For our U.S. customers, this means we can&#x2019;t currently guarantee a smooth, transparent shopping experience. Rather than risk surprise fees, long delays, or unnecessary frustration, we&#x2019;ve made the decision to pause shipping for now.</p><p>This pause is temporary. We&#x2019;re actively running shipping tests and working with our partners to understand the new rules and establish a reliable, fair solution. We&#x2019;ll reopen U.S. shipping as soon as we can ensure the level of service you expect from us.</p></div><h3 id="shipping-destinations"><a class="headerClick" href="#">Shipping Destinations</a></h3><div class="faqContent"><p>Poppy Barley ships across North America* and Australia.</p><p>*Excluding Alaska, Hawaii, Puerto Rico, Armed Forces Americas, Armed Forces Europe, Armed Forces Pacific and Mexico.&#xA0;</p></div><h3 id="shipping-cut-off-times"><a class="headerClick" href="#">Shipping Cut Off Times</a></h3><div class="faqContent"><p>Orders will be shipped out within 1 to 3 business days. Standard courier timelines are listed below.&#xA0;</p><p>During sale and holiday periods, additional processing time may be required.</p></div><h3 id="shipping-options"><a class="headerClick" href="#">Shipping Options</a></h3><div class="faqContent"><p>Poppy Barley ships across North America. Orders shipping within Canada are shipped via Canada Post or UPS and to the US via UPS. Return shipping for returns in Canada is subject to an $8 CAD return fee. Return shipping for US returns is subject to a $12 CAD return fee. Exchanges are complimentary.</p><p>We now offer Express Shipping Options (a surcharge to guarantee a faster delivery service) for Canadian customers ordering in-stock items online.</p><table class="contentTable" style="height: 341px; width: 100%;"><tbody><tr style="height: 41px;" valign="top"><td class="tdBorder" style="height: 41px; width: 114px;"><p style="margin: 0; font-size: 13px;"><strong>Shipping Service</strong></p></td><td class="tdBorder" style="height: 41px; width: 140px;"><p style="margin: 0; font-size: 13px;"><strong>Charge</strong></p></td><td class="tdBorder" style="height: 41px; width: 122px;"><p style="margin: 0; font-size: 13px;"><strong>Ships To</strong></p></td><td class="tdBorder" style="height: 41px; width: 162px;"><p style="margin: 0; font-size: 13px;"><strong>Order Placed</strong></p></td><td class="tdBorder" style="height: 41px; width: 104px;"><p style="margin: 0; font-size: 13px;"><strong>Order Delivered</strong></p></td></tr><tr style="height: 62px;" valign="top"><td class="tdBorderLight" style="height: 62px; width: 114px;"><p style="margin: 0; font-size: 13px;"><strong>Standard Shipping</strong></p></td><td class="tdBorderLight" style="height: 62px; width: 140px;"><p style="margin: 0; font-size: 13px;">$9.95 for orders under $200*</p><p style="margin: 0; font-size: 13px;"><br></p><p style="margin: 0; font-size: 13px;">Free over $200</p></td><td class="tdBorderLight" style="height: 62px; width: 122px;"><p style="margin: 0; font-size: 13px;">Canada &amp; USA</p></td><td class="tdBorderLight" style="height: 62px; width: 162px;"><p style="margin: 0; font-size: 13px;">Anytime</p></td><td class="tdBorderLight" style="height: 62px; width: 104px;"><p style="margin: 0; font-size: 13px;">2-7 Business Days</p></td></tr><tr style="height: 41px;" valign="top"><td rowspan="2" style="padding: 10px 2px; height: 41px; width: 120px;"><p style="margin: 0; font-size: 13px;"><strong>UPS Expedited</strong></p></td><td rowspan="2" style="padding: 10px 2px; height: 41px; width: 146px;"><p style="margin: 0; font-size: 13px;">Calculated at checkout</p></td><td rowspan="2" style="padding: 10px 2px; height: 41px; width: 128px;"><p style="margin: 0; font-size: 13px;">Canada Only</p></td><td style="padding: 10px 2px; border-bottom: 1px solid #e3e3e3; height: 41px; width: 168px;"><p style="margin: 0; font-size: 13px;">Monday-Friday before 12pm MST</p></td><td style="padding: 10px 2px; border-bottom: 1px solid #e3e3e3; height: 41px; width: 110px;"><p style="margin: 0; font-size: 13px;">2 Business Days**</p></td></tr><tr style="height: 41px;" valign="top"><td class="tdBorderLight" style="height: 41px; width: 162px;"><p style="margin: 0; font-size: 13px;">Monday-Friday after 12pm MST</p></td><td class="tdBorderLight" style="height: 41px; width: 104px;"><p style="margin: 0; font-size: 13px;">3 Business Days</p></td></tr></tbody></table><p>* Shipping costs may vary depending on your <a href="https://shop.poppybarley.com/pages/rewards/" target="_blank">Poppy Perks Tier</a>.</p><p>**Delivery standards are based on normal delivery conditions and are subject to change without notice from the courier.</p><p><strong>Orders placed after the shipping cut-off time will ship out the following business day.</strong></p><p>Express shipping options don&apos;t apply to made-to-order and pre-order items. Express shipping is not available for PO box addresses or the territories.&#xA0;</p><h3 id><br></h3><h3 id="isPasted"><u>Shipping &amp; Delivery to Australia&#xA0;</u></h3></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Poppy Barley ships internationally to Australia. All international Australia orders are shipped via FedEx*.&#xA0;</p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">All Australia orders will be subject to a flat shipping fee of $35. Please note that in the instance a return is required the shipping fee is non-refundable.&#xA0;</p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">*Courier subject to change. Any change of courier will be notified through tracking information to the customer.&#xA0;</p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><br></p><p dir="ltr" id="isPasted" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;"><u>Taxes and Duties</u></p><p dir="ltr">All Australian orders will be subject to a 10% VAT. VAT is to be paid at the time the order is received.&#xA0;</p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt;">Additional duty charges may apply for orders of $1000 AUD or more. In the instance an order is $1000 AUD or more, customers will be required to pay duty charges at the time the order is received.&#xA0;</p><h3 id="-1"><br></h3><h3 id="local-pickup"><a class="headerClick" href="#" target="_self">Local Pickup</a></h3><div class="faqContent"><p><strong>Local Pickup is available to Edmonton, Calgary, and Vancouver Residents!</strong> If you have chosen Local Pick Up you will receive a confirmation email once your item is ready to be picked up. Local pick up will only be offered if the item you are looking for is available at your local store. If your item is not picked up within 5 business days of the original pickup date, your item will be shipped to you.</p></div><h3 id="order-tracking"><a class="headerClick" href="#">Order Tracking</a></h3><div class="faqContent"><p>Once your order is placed, you will be sent an invoice to the email address you entered at checkout. If you do not see it in your inbox, please check your junk mail folder.</p><p>For online orders, you will receive a shipping notification email with a tracking code once your order has shipped.</p><p>Please note that fulfillment times may vary during peak sales or the holiday season. Typical fulfillment timelines are 1-3 business days.&#xA0;</p><p>You can also track your order at any time from within the <a href="https://poppybarley.com/pages/order-history/?" rel="noopener noreferrer" target="_blank">Order History</a> page in your Poppy Barley account.</p></div><h3 id="order-cancellation"><a class="headerClick" href="#">Order Cancellation</a></h3><div class="faqContent"><p>If you need an order cancelled or changed, email our team before our shipping cut-off times*** at <a href="mailto:concierge@poppybarley.com">concierge@poppybarley.com</a> and we&apos;ll do our best to help. After our shipping cut-off times, your order is in transit and we are unable to cancel it.</p><p>Orders placed Monday to Friday before our shipping cut-off time of 9 am MST will be shipped the same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.</p><p>During sale and holiday periods, additional processing time may be required.</p><h3 id="taxes-and-duties"><a class="headerClick" href="#">Taxes and Duties</a></h3><div class="faqContent"><p>All of our products are made in North America or Europe and ship duty free across North America!</p><p>Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) and shipping charges will be calculated on the total value of merchandise and will be displayed on the Order Summary page.</p></div></div>

Shipping and Delivery Details

Same-day delivery is available in the Edmonton and Calgary areas. Order by 12 pm MST, and your order will be delivered to you on the same day by 8 pm. The starting rate for same-day delivery is $9.95. Rates will vary depending on your delivery addres

<p>Same-day delivery is available in the Edmonton and Calgary areas. Order by 12 pm MST, and your order will be delivered to you on the same day by 8 pm.</p><p>The starting rate for same-day delivery is $9.95. Rates will vary depending on your delivery address.&#xA0;</p><p>Our same-day delivery service is available to the following postal codes:</p><p><strong>Calgary &amp; Area:</strong> <span id="isPasted" style="text-decoration:none;">T3R, T3P, T3L, T3G, T3A, T3K, T3N, T3B, T2L, T2K, T2E, T3J, T1Y, T2M, T2N, T2A, T3H, T3C, T2P, T2R, T2G, T3E, T2T, T2S, T2B, T2V, T2H, T2C, T2W, T2J, T2Z, T2Y, T2X, T3M, T3S, <span id="isPasted" style="text-decoration:none;">T4A, T4B, T4P, T1X, <span id="isPasted" style="text-decoration:none;">T1S, T4C</span></span></span><br><br><strong>Edmonton &amp; Area:</strong> <span id="isPasted" style="text-decoration:none;">T6X, T6W, T6T, T6L, T6K, T6N, T6J, T6R, T6M, T6H, T6E, T6B, T6P, T6C, T6G, T5R, T5T, T5K, T5J, T5N, T5P, T6A, T5H, T5M, T5S, T5G, T5B, T5W, T5V, T5L, T6S, T5A, T5C, T5E, T5Y, T5Z, T5X, T6V, <span id="isPasted" style="text-decoration:none;">T8H, T8A, T8B, T8C, T8N, <span id="isPasted" style="text-decoration:none;">T9E, T4X, <span id="isPasted" style="text-decoration:none;">T7Z, T7X, <span id="isPasted" style="text-decoration:none;">T8L</span></span></span></span></span></p><p><br></p><h3 id="who-is-eligible-for-same-day-delivery"><a class="headerClick" href="#">Who is eligible for Same Day Delivery?</a></h3><div class="faqContent"><p>Customers who live in Edmonton, Calgary and select surrounding areas are eligible to pick Same Day Delivery.</p><p>Same Day Delivery is <strong>not&#xA0;</strong>available for those who have a PO Box.</p></div><h3 id="what-products-are-available-for-same-day-delivery"><a class="headerClick" href="#">What products are available for Same Day Delivery?</a></h3><div class="faqContent"><p>Products have to be available at the Store within your city to be eligible for Same Day Delivery.</p><p>Monogrammed items are not eligible for Same Day Delivery.</p></div><h3 id="what-is-the-cut-off-time-for-same-day-delivery"><a class="headerClick" href="#">What is the cut off time for Same Day Delivery?</a></h3><div class="faqContent"><p>Orders placed before 12 pm will be delivered the same day. Any purchases after 12 pm will be delivered the following day.</p></div><h3 id="can-i-add-something-to-my-same-day-delivery-order"><a class="headerClick" href="#">Can I add something to my Same Day Delivery Order?</a></h3><div class="faqContent"><p>We are unable to add items to a Same Day Delivery. If you want to add to an order, the original order can be cancelled and then repurchased to include the new item.</p></div><h3 id="can-i-cancel-my-same-day-delivery-order"><a class="headerClick" href="#">Can I cancel my Same Day Delivery Order?</a></h3><div class="faqContent"><p>If you would like to cancel your order, you must call our teams within 1 hour of purchase. At that time we will let you know if it is possible to cancel your order. If we are unable to do so, you can return your product at any Poppy Barley location.</p></div>