Return PolicyUpdated 2 hours ago
Canadian Returns & Exchanges
Regular Priced Items
Exchanges
Exchanges are free and can be done in person at retail locations or by mail from anywhere in Canada within 30 days of the shipment date or in-store purchase date. All products must be in new condition to be eligible for an exchange.
Returns
All regular-priced items in new condition are eligible to be returned within 30 days of the shipment date or in-store purchase date.
Returns to Poppy Barley retail locations are always free.
Online returns are subjected to an $8 CAD return fee, which will be deducted from your refund. Standard return policy timelines depend on courier delays. After returns are received, returns may take between 3-4 business days to be processed.
You can find your date of purchase on your order receipt, and the shipping date (the date we sent the product to you) on your shipping notification email.
Keep in mind, gift cards and monogrammed products are always final sale.
As a company, we will accept other returns through third-party couriers, however, Poppy Barley is not liable for any additional duties or taxes. Any charges incurred from other return methods will be deducted from the total refund.
Sale Items
Sale items marked with a discount less than 40% purchased online at PoppyBarley.com or any Poppy Barley retail location can be refunded to store credit or exchanged within 14 days of order date. Sorry, no refunds to original form of payment for sale or discounted items.
Items marked Final Sale cannot be returned or exchanged. All sale items marked with a discount of 40% or greater are Final Sale, and cannot be returned or exchanged.
All Sample Sale or Warehouse Sale items are Final Sale, and cannot be returned or exchanged for any reason.
United States Returns
Regular Priced Returns
All regular-priced items in new condition are eligible for returns within 30 days of the purchase date.
United States returns are subject to a $9 USD return fee, which will be deducted from your refund.
All US returns will be provided with a USPS return label. Returns may take up to 5-7 business days to be processed.
You can find your date of purchase on your order receipt, and the shipping date (the date we sent the product to you) on your shipping notification email.
Keep in mind, gift cards and monogrammed products are always final sale.
Sale Purchases
Sale purchases are subject to return for store credit only.
Exchanges
At this time, Poppy Barley is not able to support exchanges for US orders. All orders must be returned to the original payment method.
Duties & Fees
Duties paid on applicable orders are refundable. The duty amount will be refunded back to the original payment method at the same time the return is received and processed.
For additional assistance or questions with US returns, please contact our Concierge team at [email protected].
Australia Returns
Poppy Barley accepts returns of unused and unworn products within 30 days of shipment of your order. Poppy Barley does not support prepaid international return labels at this time.
Please note that shipping fees, duties, and VAT are non-refundable.
Click here for information on how to return your Australia order.