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Return PolicyUpdated 8 days ago

Regular Priced Items

Returns are free and can be done in-person or by mail from anywhere in Canada and the continental United States.

A full refund back to the original payment method is offered on all regular priced items returned in new condition within 30-days of shipment date or in-store purchase date.

You can find your date of purchase on your order receipt, and the shipping date (the date we sent the product to you) on your shipping notification email.

Keep in mind, gift cards and monogrammed products are always final sale.

Sale Items

Sale items can be refunded to store credit or exchanged within 14 days of order date. Items marked Final Sale cannot be returned or exchanged.

All Sample Sale items are Final Sale. Products purchased at either the Edmonton or Calgary Sample Sales cannot be returned or exchanged.  

Promotion Terms & Conditions

Australia Returns

Poppy Barley accepts returns of unused and unworn products within 30 days of shipment of your

order. Poppy Barley does not support prepaid international return labels at this time.

Please note that shipping fees, duties, and VAT are non-refundable. 

Click here for information on how to return your Australia order. 

What items are non refundable?

Any item that shows signs of wear or damage will not be eligible for return. Items can only have been worn on carpeted surfaces and must be returned in sellable condition. Any markings on the soles of the shoes due to walking on uncarpeted areas will void your return policy. The leather, on footwear and accessories, must show minimal wear (no creasing around the toes, scuffs, or other markings) to qualify for a return. All items must be returned in the original dust bag, with tags attached, and if applicable, the stickers to protect the soles need to be on.

Gift cards, monogrammed items and styles marked final sale will be Final Sale and in-eligible for return.

Shipping fees for purchases are non-refundable.

If your return is mailed back outside the return period and the above conditions are not met, Poppy Barley reserves the right to refuse return processing at our discretion, in which case your item will be shipped back to your return address.

Do you have a price adjustment policy?

If you have purchased a sale item within two weeks prior to the promotion, you can receive the difference in Poppy Barley credit by emailing [email protected]

Poppy Perks Promotions (January 1-31, 2023) do not qualify for our 14-day price adjustment policy. All promotions were publicly communicated to Poppy Perks members on January 3, 2023.

How will I receive my refund to store credit?

If items are returned after 14 days of the shipment or in-store purchase date, a refund will be processed to store credit and emailed to you via eGift Card. This credit does not expire.

Do you offer Exchanges?

We do offer exchanges. If the stock level of the item is above our available threshold it will show as available for an exchange. A straight exchange for the same product or different product can be made. If there is a difference in price, you will either be asked for payment or a refund for the difference will be processed to the original form of payment.

If the stock level of the desired exchange item is below the threshold you will not be able to do a direct exchange. At this time you will be required to a standard return, in which you can choose to be refunded back onto the original form of payment or onto a gift card. You can then purchase the desired item through our website. This can also be done if you would like to receive your exchange as quickly as possible.

Do you offer exchanges for gifted items?

Gifted items can be exchanged with the appropriate gift receipt. The item must meet the same criteria of all refunds including the item being unworn, undamaged and meeting our standard return policies. The item can either be exchanged or the value returned to a Poppy Barley Gift Card.

What if there is an issue with my item?

We are committed to quality. If your order has a quality issue, please visit us in-store or email [email protected] with your order number, images and description of the item within 30 days of the quality issue arising.

Can I return an item I purchased in store online?

Yes! Items purchased in-store can be returned online through our online returns portal. Please note, if you purchased your item using a debit card you must return the order in person.

Online returns need to occur within 30 days of the original purchase and must meet the same criteria for our standard return policies. All refunds will be processed back onto the original form of payment. If you do not have the original form of payment the amount will go onto a gift card.

If the item does not meet our return guidelines the refund will be refused and the item shipped back to the customer.

Can I return an item I purchased online, in store?

Yes! Items purchased online can be returned to either our Market Mall or Southgate locations. These returns must be brought into the store within 30 days of the shipping date and meet the same criteria in our standard return policies.

How can I return an item ordered on HBC?

All items purchased through HBC must be returned online, through the HBC portal here. HBC orders cannot be returned in-store to a Poppy Barley retail location. Please note, this is a third party retailer, as such Poppy Barley will not price match promotions offered through HBC.

How do I return an item I purchased with Affirm?

All items paid for using Affirm (a layaway payments provider), must be returned through our returns portal online. Affirm returns cannot be refunded in store.

How does a return work if I paid with Affirm?

If you paid for your online order using Affirm (a layaway payments provider) you will be refunded in full for the payments you have made to date by Affirm.

If you initiate the return close to the time when their next payment is due Affirm may process the next instalment payment before canceling the transaction. This payment will then be included in the refund from Affirm.

How do I return my Australian Order?

An International Return Form will be included in your package. Please fill this form out and return it in your original package. Please note that Poppy Barley does not support prepaid international return labels at this time. All shipping fees, duties, and VAT are non-refundable.

Ensure the shipment is marked as ‘return to shipper’ when processing the return with your preferred carrier.

We recommend you use a trackable shipping method to ensure its safe delivery back to us, as Poppy Barley cannot be held responsible for any lost or undelivered returns.

Do you offer remakes on Made to Order Products?

Our made-to-order styles are eligible for remake if your initial order is not the right fit! A new order will be processed for you to the revised size or measurements. Standard made-to-order timelines will still apply.

All made-to-order items are eligible for full refund and are subject to our standard 30-day return policy. Please note that made-to-order styles must still be in new and unworn condition to be returned or re-made.

If you would like to do a remake and need to be re-measured please feel free to contact our concierge team online or in-person for assistance.

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