Exchanges. Exchanges are free and can be done in person at retail locations or by mail from anywhere in Canada within 30 days of the shipment date or in-store purchase date. All products must be in new condition to be eligible for an exchange. Return

<h2 id="isPasted">Canadian Returns &amp; Exchanges</h2><h3 id="regular-priced-items"><strong>Regular Priced Items</strong></h3><p><strong><u>Exchanges</u></strong></p><p>Exchanges are free and can be done in person at retail locations or by mail from anywhere in Canada within 30 days of the shipment date or in-store purchase date. All products must be in new condition to be eligible for an exchange.</p><p><strong><u>Returns</u></strong></p><p>All regular-priced items in new condition are eligible to be returned within 30 days of the shipment date or in-store purchase date.</p><p>Returns to Poppy Barley retail locations are always free.</p><p>Online returns are subjected to an $8 CAD return fee, which will be deducted from your refund. Standard return policy timelines depend on courier delays. After returns are received, returns may take between 3-4 business days to be processed.&#xA0;</p><p><em><span style="font-size: 14px;">You can find your date of purchase on your order receipt, and the shipping date (the date we sent the product to you) on your shipping notification email.</span></em></p><p>Keep in mind, gift cards and monogrammed products are always final sale.</p><div class="fullWidthBreak"><strong><a class="btnAction" href="https://poppybarley.loopreturns.com">Start Return or Exchange</a></strong></div><h3 id><strong><br></strong></h3><p>As a company, we will accept other returns through third-party couriers, however, Poppy Barley is not liable for any additional duties or taxes. Any charges incurred from other return methods will be deducted from the total refund.</p><h3 id="sale-items"><strong>Sale Items</strong></h3><p>Sale items marked with a discount less than 40% purchased online at <a href="https://poppybarley.com/" target="_blank" rel="noopener noreferrer">PoppyBarley.com</a> or any Poppy Barley retail location can be refunded to store credit or exchanged within 14 days of order date. <strong>Sorry, no refunds to original form of payment for sale or discounted items</strong>.</p><p>Items marked Final Sale cannot be returned or exchanged. All sale items marked with a&#xA0;discount of 40% or greater are Final Sale, and cannot be returned or exchanged.</p><p><strong>All Sample Sale or Warehouse Sale items are Final Sale, and cannot be returned or exchanged for any reason.</strong></p><div><p><strong><a href="https://poppybarley.com/pages/promotions-terms-conditions" target="_blank">Promotion Terms &amp; Conditions</a></strong></p><p><strong><br></strong></p><h2 id="united-states-returns">United States Returns</h2><p><strong><u>Regular Priced Returns</u></strong></p><p dir="ltr" id="isPasted"><span style="text-decoration:none;">All regular-priced items in new condition are eligible for returns within 30 days of the purchase date.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;">United States returns are subject to a $12 CAD return fee, which will be deducted from your refund.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;">All US returns will be provided with a USPS return label. Returns may take up to 5-7 business days to be processed.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;"><em>You can find your date of purchase on your order receipt, and the shipping date (the date we sent the product to you) on your shipping notification email.</em></span></p><p dir="ltr"><span style="text-decoration:none;">Keep in mind, gift cards and monogrammed products are always final sale.</span></p><p dir="ltr"><strong><u>Sale Purchases</u></strong></p><p>Sale purchases are subject to return for store credit only.&#xA0;</p><p><strong><u>Exchanges</u></strong></p><p>At this time, Poppy Barley is not able to support exchanges for US orders. All orders must be returned to the original payment method.&#xA0;</p><p><strong><u>Duties &amp; Fees</u></strong></p><p dir="ltr" id="isPasted"><span style="text-decoration:none;">Duties paid on applicable orders are refundable. The duty amount will be refunded back to the original payment method at the same time the return is received and processed.&#xA0;</span></p><p dir="ltr"><span style="text-decoration:none;">For additional assistance or questions with US returns, please contact our Concierge team at <a href="mailto:concierge@poppybarley.com">concierge@poppybarley.com</a>.</span></p><h2 id="australia-returns">Australia Returns</h2><p>Poppy Barley accepts returns of unused and unworn products within 30 days of shipment of your order. Poppy Barley does not support prepaid international return labels at this time.</p><p>Please note that shipping fees, duties, and VAT are non-refundable.&#xA0;</p><p>Click <a href="#AusOrders">here</a> for information on how to return your Australia order.&#xA0;</p><h3 id="what-items-are-non-refundable"><strong><a class="headerClick" href="#">What items are non-refundable?</a></strong></h3><div class="faqContent"><p><strong>All items marked Final Sale are non-refundable.&#xA0;</strong>Items must be returned in a sellable condition and not show any signs of wear or damage. Any markings on the soles of the shoes due to walking are not eligible for returns&#x2013;&#x2013;for this reason, we always recommend trying on your shoes on a carpeted area. The leather, on footwear and accessories, must show minimal wear (no creasing around the toes, scuffs, or other markings) to qualify for a return. All items must be returned in the original dust bag, with tags attached, and if applicable, the stickers to protect the soles need to be on.</p><p><strong>Gift cards, monogrammed items and styles marked final sale will be Final Sale&#xA0;and are not eligible for returns or exchanges.</strong></p><p><strong>Shipping fees for purchases are non-refundable.</strong></p><p><strong>If your return is mailed back outside the return period or the above conditions are not met, Poppy Barley reserves the right to refuse return processing at our discretion, in which case your item will be shipped back to your return address.</strong></p></div><h3 id="do-you-have-a-price-adjustment-policy"><strong><a class="headerClick" href="#">Do you have a price adjustment policy?</a></strong></h3><div class="faqContent"><p>If you have purchased a sale item within two weeks prior to the promotion, you can receive the difference in Poppy Barley credit by emailing <a href="mailto:concierge@poppybarley.com">concierge@poppybarley.com</a>. Please note that any price adjustments will make the purchase Final Sale.</p></div><h3 id="how-will-i-receive-my-refund-to-store-credit"><strong><a class="headerClick" href="#">How will I receive my refund to store credit?</a></strong></h3><div class="faqContent"><p>If items are returned after 14 days of the shipment or in-store purchase date, a refund will be processed to store credit and emailed to you via eGift Card. This credit does not expire.</p></div><h3 id="do-you-offer-exchanges"><strong><a class="headerClick" href="#">Do you offer Exchanges?</a></strong></h3><div class="faqContent"><p>Yes, we offer exchanges online and in-store for Canadian purchases only. Exchanges for in-stock items can be processed online in our Return Portal <a href="https://poppybarley.loopreturns.com/#/">here</a>.</p></div><h3 id="do-you-offer-exchanges-for-gifted-items"><strong><a class="headerClick" href="#">Do you offer exchanges for gifted items?</a></strong></h3><div class="faqContent"><p>Gifted items can be exchanged with a gift receipt. The item must meet the same criteria of all refunds including the item being unworn, undamaged and meeting our standard return policies. The item can either be exchanged or the value returned to a Poppy Barley Gift Card.</p></div><h3 id="what-if-there-is-an-issue-with-my-item"><strong><a class="headerClick" href="#">What if there is an issue with my item?</a></strong></h3><div class="faqContent"><p>We are committed to quality. If your order has a quality issue within the first year of purchase, please visit us in-store or email concierge@poppybarley.com with your order number, images and description of the item within 30 days of the quality issue arising.</p></div><h3 id="can-i-return-an-item-i-purchased-in-store-online"><strong><a class="headerClick" href="#">Can I return an item I purchased in store online?</a></strong></h3><div class="faqContent"><p>Yes! Items purchased in-store can be returned online through our <a href="https://poppybarley.loopreturns.com/#/" rel="undefined">online returns portal</a>. Please note, if you purchased your item in-store using a debit card you must return the order to a store.</p><p dir="ltr" id="isPasted" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:26pt;"><strong><span style="font-size:12pt;font-family:Arial,sans-serif;color:#161616;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">In-store purchases returned online must occur within 30 days of the original purchase and meet our criteria for returns. All refunds will be processed back onto the original form of payment. If you do not have the original form of payment the amount will go onto a gift card.</span></strong></p><p dir="ltr" style="line-height:1.7999999999999998;background-color:#ffffff;margin-top:0pt;margin-bottom:26pt;"><strong>If the item does not meet our return guidelines the refund will be refused and the item shipped back to the customer.</strong></p></div><h3 id="can-i-return-an-item-i-purchased-online-in-store"><strong><a class="headerClick" href="#">Can I return an item I purchased online, in store?</a></strong></h3><div class="faqContent"><p>Yes! Items purchased online can be returned to Poppy Barley retail stores. These returns must be brought into the store within 30 days of the shipping date and meet the same criteria in our standard return policies.</p></div><div class="faqContent"><strong><br></strong></div><h3 id="how-do-i-return-an-item-i-purchased-with-affirm"><strong><a class="headerClick" href="#">How do I return an item I purchased with Affirm?</a></strong></h3><div class="faqContent"><p>All items paid for using Affirm (a layaway payments provider), must be returned through our <a href="https://poppybarley.loopreturns.com/#/">returns portal online</a>. Affirm returns cannot be refunded in store.</p></div><h3 id="how-does-a-return-work-if-i-paid-with-affirm"><strong><a class="headerClick" href="#">How does a return work if I paid with Affirm?</a></strong></h3><div class="faqContent"><p>If you paid for your online order using Affirm (a layaway payments provider) you will be refunded in full for the payments you have made to date by Affirm.</p><p>If you initiate the return close to the time when their next payment is due Affirm may process the next instalment payment before canceling the transaction. This payment will then be included in the refund from Affirm.</p></div><h3 id="AusOrders"><strong><a class="headerClick" href="#">How do I return my Australian Order?</a></strong></h3><div class="faqContent"><p>An International Return Form will be included in your package. Please fill this form out and return it in your original package. Please note that Poppy Barley does not support prepaid international return labels at this time. All shipping fees, duties, and VAT are non-refundable.</p><p>Ensure the shipment is marked as &#x2018;return to shipper&#x2019; when processing the return with your preferred carrier.</p><p>We recommend you use a trackable shipping method to ensure its safe delivery back to us, as Poppy Barley cannot be held responsible for any lost or undelivered returns<strong>.</strong></p></div><div class="faqContent"><br></div></div>

Return Policy

All purchases made online during the Online Warehouse Sale are FINAL SALE. Sorry, no exceptions!. All Online Warehouse Sale purchases are not eligible for our warranty policy. Poppy Barley reserves the right to deny any return requests for any minor

<p>All purchases made online during the Online Warehouse Sale are <strong>FINAL SALE</strong>. Sorry, no exceptions!&#xA0;</p><p>All Online Warehouse Sale purchases are not eligible for our warranty policy.&#xA0;&#xA0;</p><p><br></p><p><span style="font-size: 14px;"><em>Poppy Barley reserves the right to deny any return requests for any minor aesthetic imperfections, including wrinkled leather, small scuffs, markings in the leather, or any other imperfection that has been deemed acceptable by our team. Poppy Barley is not liable for incorrect size selection or change of mind of purchases.</em></span></p>

Online Warehouse Sale Return Policy

Please note: A restocking fee of $8CAD ($12CAD for US orders) is deducted from all refunds for returns made back to the original payment method. 1. To start a return you will need your order number and the postal code used in the shipping address in

<p><span style="font-size: 12px;">Please note: A restocking fee of $8CAD ($12CAD for US orders) is deducted from all refunds for returns made back to the original payment method.</span><span style="font-size: 14px;">&#xA0;</span></p><h3 id="for-help-in-creating-your-online-return-please-follow-the-steps-below">For help in creating your online return, please follow the steps below:</h3><p>1. To start a return you will need your order number and the postal code used in the shipping address in the original order.&#xA0;</p><ul><li>For help finding your order information, <a href="https://poppybarley.com/account/login?error=login_required&amp;return_url=%252Faccount%253Floc%253Dnav">log-in to your account</a> and access your order history</li></ul><p>2. Once you are in the return portal, click on the item you want to return</p><p>3. At this stage, you will be prompted to either exchange for the same item, use the exchange value on a different item, or continue with a return</p><p>4. If you choose a return, you will be prompted to choose the return reason. After this, you will need to click &apos;Submit Return&apos; and a return label will be generated for you. A return confirmation email will also be sent to the email that was used to place the order.&#xA0;</p><p>5. If you choose an exchange, you will choose the new product/size/colour, and then it will take you to the final step. You must choose &apos;Submit Return&apos; and a return label will be generated for you. A return confirmation email will also be sent to the email that was used to place the order.&#xA0;</p><ul><li>Exchanges are pushed through as soon as the return is dropped off and scanned in by the courier.</li></ul><p><br></p><p><span style="font-size: 14px;">For help with an online return, please reach out to our concierge team at concierge@poppybarley.com</span></p><p><br></p>

Returns

Return Policy

Online Warehouse Sale Return Policy

How to Mail Back an Online Return