Return PolicyUpdated a month ago

All items marked Final Sale are non-refundable. Items must be returned in a sellable condition and not show any signs of wear or damage. Any markings on the soles of the shoes due to walking are not eligible for returns––for this reason, we always recommend trying on your shoes on a carpeted area. The leather, on footwear and accessories, must show minimal wear (no creasing around the toes, scuffs, or other markings) to qualify for a return. All items must be returned in the original dust bag, with tags attached, and if applicable, the stickers to protect the soles need to be on.

Gift cards, monogrammed items and styles marked final sale will be Final Sale and are not eligible for returns or exchanges.

Shipping fees for purchases are non-refundable.

If your return is mailed back outside the return period or the above conditions are not met, Poppy Barley reserves the right to refuse return processing at our discretion, in which case your item will be shipped back to your return address.

If you have purchased a sale item within two weeks prior to the promotion, you can receive the difference in Poppy Barley credit by emailing [email protected]. Please note that any price adjustments will make the purchase Final Sale.

If items are returned after 14 days of the shipment or in-store purchase date, a refund will be processed to store credit and emailed to you via eGift Card. This credit does not expire.

Yes, we offer exchanges online and in-store. Exchanges for in-stock items can be processed online in our Return Portal here.

Gifted items can be exchanged with a gift receipt. The item must meet the same criteria of all refunds including the item being unworn, undamaged and meeting our standard return policies. The item can either be exchanged or the value returned to a Poppy Barley Gift Card.

We are committed to quality. If your order has a quality issue, please visit us in-store or email [email protected] with your order number, images and description of the item within 30 days of the quality issue arising.

Yes! Items purchased in-store can be returned online through our online returns portal. Please note, if you purchased your item in-store using a debit card you must return the order to a store.

In-store purchases returned online must occur within 30 days of the original purchase and meet our criteria for returns. All refunds will be processed back onto the original form of payment. If you do not have the original form of payment the amount will go onto a gift card.

If the item does not meet our return guidelines the refund will be refused and the item shipped back to the customer.

Yes! Items purchased online can be returned to Poppy Barley retail stores. These returns must be brought into the store within 30 days of the shipping date and meet the same criteria in our standard return policies.

All items paid for using Affirm (a layaway payments provider), must be returned through our returns portal online. Affirm returns cannot be refunded in store.

If you paid for your online order using Affirm (a layaway payments provider) you will be refunded in full for the payments you have made to date by Affirm.

If you initiate the return close to the time when their next payment is due Affirm may process the next instalment payment before canceling the transaction. This payment will then be included in the refund from Affirm.

An International Return Form will be included in your package. Please fill this form out and return it in your original package. Please note that Poppy Barley does not support prepaid international return labels at this time. All shipping fees, duties, and VAT are non-refundable.

Ensure the shipment is marked as ‘return to shipper’ when processing the return with your preferred carrier.

We recommend you use a trackable shipping method to ensure its safe delivery back to us, as Poppy Barley cannot be held responsible for any lost or undelivered returns.

We have decided to pause the production of our Made-to-Order styles for the 2024 Fall/Winter seasons in order to evaluate the service offerings and give our factories a break to focus on our other best-selling styles. As such, we are not currently offering Made-to-Order remakes.

Made-to-order was always rooted in creating a better, superior-fitting shoe. We deliver better on that promise now than ever before – we obsess over fit, we sell more styles in wide widths and boots in multiple calf widths, and by pausing the Made-to-Order service, we can continue to enhance our offerings in other styles.

Any questions regarding our Made-to-Order products or services can be directed to our Concierge team at [email protected]