Return FAQsUpdated 17 hours ago

All items marked Final Sale are non-refundable. 

Items must be returned in a sellable condition and not show any signs of wear or damage. Any markings on the soles of the shoes due to walking are not eligible for returns––for this reason, we always recommend trying on your shoes on a carpeted area. The leather, on footwear and accessories, must show minimal wear (no creasing around the toes, scuffs, or other markings) to qualify for a return. All items must be returned in the original dust bag, with tags attached, and if applicable, the stickers to protect the soles need to be on.

Gift cards/store credits, monogrammed items and styles marked final sale will be Final Sale and are not eligible for returns or exchanges.

Shipping fees for purchases are non-refundable.

If your return is mailed back outside the return period or the above conditions are not met, Poppy Barley reserves the right to refuse return processing at our discretion, in which case your item will be shipped back to your return address and a shipping fee will be charged.

If you have purchased a sale item within two weeks prior to the promotion, you can receive the difference in Poppy Barley store credit by emailing [email protected]. Purchases that have previously had promotions or discounts applied do not qualify for price adjustments. 

Please note that any price adjustments will make the purchase Final Sale.

If items are returned after 14 days of the shipment or in-store purchase date, a refund will be processed to store credit and emailed to you via eGift Card. This credit does not expire.

Please note that returns made for store credit are not refundable to the original payment method. Gift cards/store credits are non-refundable. 

Yes, we offer exchanges online and in-store for Canadian purchases only. Exchanges for in-stock items can be processed online in our Return Portal here.

Gifted items can be exchanged with a gift receipt. The item must meet the same criteria of all refunds including the item being unworn, undamaged and meeting our standard return policies. The item can either be exchanged or the value returned to a Poppy Barley Gift Card.

We are committed to quality. If your order has a quality issue within the first year of purchase, please visit us in-store or email [email protected] with your order number, images and description of the item within 30 days of the quality issue arising.

Our team reserves the right to refuse any issues that fall outside of our warranty policy. 

We always encourage our customers to return the product through the channel through which it was originally purchased. If you cannot make it back in-store, please email our team at [email protected] to help initiate an online return. 

All in-store Interac purchases returned online are subject to store credit only.

In-store purchases returned online must occur within 30 days of the original purchase and meet our criteria for returns.

If the item does not meet our return guidelines the refund will be refused and the item shipped back to the customer.

Yes! Items purchased online can be returned to Poppy Barley retail stores. These returns must be brought into the store within 30 days of the shipping date and meet the same criteria in our standard return policies.

Purchases made through Affirm can be returned online or in-store within the return policy timeline. 

If you paid for your online order using Affirm (a layaway payments provider) you will be refunded in full for the payments you have made to date by Affirm.

If you initiate the return close to the time when their next payment is due Affirm may process the next instalment payment before canceling the transaction. This payment will then be included in the refund from Affirm.

An International Return Form will be included in your package. Please fill this form out and return it in your original package. Please note that Poppy Barley does not support prepaid international return labels at this time. All shipping fees, duties, and VAT are non-refundable.

Ensure the shipment is marked as ‘return to shipper’ when processing the return with your preferred carrier.

We recommend you use a trackable shipping method to ensure its safe delivery back to us, as Poppy Barley cannot be held responsible for any lost or undelivered returns.